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SENIOR ENGINEERING PSYCHOLOGIST (GS-14), (11/2011 to Present)
United States Patent and Trademark Office (USPTO), Alexandria, VA 22314
Office of the Chief Information Officer, Office of Architecture, Engineering & Development,
User Experience Branch, Product Design and Development Division
Serves as a senior authority on usability, design and engineering psychology matters; works closely with business stakeholders, end-users, business analysts, visual/graphic designers, software developers, project managers, procurement specialists etc. to perform work that involves applying Human-Computer Interaction (HCI) principles and practices to all phases of the website and software development lifecycle.
Responsibilities include:
- Planning and conducting qualitative and quantitative research using psychological research techniques to determine stakeholder and end-user needs, preferences and behaviors.
- Providing engineering psychology expertise to the business and technical teams for reviewing, analyzing, elaborating, and prioritizing requirements.
- Developing and championing the user experience vision, goals and strategy.
- Using appropriate design methodologies (e.g. user centered design) to design and develop low and high fidelity wireframes and prototypes of websites and software applications.
- Conducting expert reviews from an engineering psychology perspective as needed.
- Conducting remote and onsite usability testing at various points in the design process.
- Ensuring usability goals and metrics are met.
- Collaborating with the rest of the user experience group to expand, evolve and update techniques, work products and deliverables to reflect latest trends and best practices.
- Ensuring software and systems quality and functionality with respect to usability requirements.
- Providing advisory/consulting services that relate to engineering psychology considerations in such matters as the feasibility of proposed projects.
• Conducts research into innovative trends or techniques for incorporating usability principles into system design, performing usability studies, and adapting interfaces to modern technologies such as mobile devices or assistive hardware/software.
• Develops agency standards and practices for usable design and testing procedures, and provides expert guidance in their application.
• Determines scope, methods, resource requirements, schedules, and supporting analysis associated with usability components of website and application development.
• Prepares technical specifications, statements of work, task orders, and other acquisition related documentation necessary to effectively obtain and administer contractor-supported information system projects and operations; provides government oversight of contractor activities and quality of deliverables, on multiple, parallel, mostly medium- or large-sized or impact projects.
• Provides the engineering psychology perspective on problems encountered in human-computer interaction planning or execution activities.
• Serves as a mentor to junior user experience leads.
USER EXPERIENCE DESIGNER/USABILITY ENGINEER, (07/2011 to 11/2011)
Berico Technologies, Inc., Alexandria, Virginia 22310
(PM Biometrics Contract Task Order for SAIC loss to GTSI Corporation)
Served as technical authority and performs work that involves the design, documentation, development, modification, testing and implementation of new and existing IT products and services for version 5 of the Biometrics Automated Toolset and its user interface.
- Provided technical expertise and leadership for the application of Human-Computer Interface (HCI) principles.
- Served as user advocate and owner of the user interface working closely with software developers, system analysts, Web technology specialists, graphic designers, U.S. Army customers, and in-house procurement specialists.
- Produces storyboards and wireframes for twenty-five product features and enhancements to the BAT 5 user interface and system design, including computer graphics.
- Conducted User-Centered Design activities such as heuristic evaluations, functional analysis, usability testing, qualitative and quantitative research and analysis.
- Developed processes for the inclusion of User Experience into the Agile Process for coordinating functional requirements, and the development, assignment, and implementation of Capabilities Analysis Documents (CADs), and user interface design documents to optimize the assignment and delivery of programming assignments for software developers.
- Developed User Interface Design Guidelines for the Mobile Version, and Desktop Versions of the Biometrics Automated Toolset.
TRAINING SYSTEMS/SIMULATOR ENGINEER, (12/2010 to 2/2011)
Technology Service Corporation, Virginia Operations, Stafford Virginia 22556
(USMC Contract position terminated by Pentagon)
Served as Systems Engineer for the development of Performance Specifications for the Communications and Navigation; Electrical Components; and Hydraulics Part-Task Training Systems of the Expeditionary Fighting Vehicle (EFV).
USER EXPERIENCE SPECIALIST/SME, (5/2010 to 10/2010)
TSymmetry, Inc., Washington, D.C. 20004 (Accenture/Department of Homeland Security)
(Contract Ended due to Loss of Project Funding by the Prime Contractor)
Served as Subject Matter Expert (SME) for User-Centered Design, Usability and Section 508 for DHS Smart Border Alliance (SBA) / US-VISIT Program, and the Accenture Human Factors Engineering/Section 508 Group.
SENIOR USER EXPERIENCE CONSULTANT/ INFORMATION ARCHITECT, (11/2009 to 5/2010)
Aquilent, Inc., Laurel, MD 20707
(Contract Ended Due to SharePoint Development Phase)
Served as Lead User Experience Consultant/Information Architect for the Department of Veterans Affairs Enterprise Information Management Project.
LEAD INFORMATION ARCHITECT/ USABILITY SPECIALIST, (2/2009 to 9/2009)
Global CI, Baltimore, MD 21247 (Lockheed-Martin/Social Security Administration)
(Contract Ended Due to Compliance with Federal Budget Cuts)
Served as Lead Information Architect, Usability Specialist, User Interface Designer, and Project Team Member for the development of the Internet Social Security Card Project (iSSNRC) for the Social Security Administration.
LEAD INFORMATION ARCHITECT, (3/2007 to 9/2008)
LoginSoft, LLC, Chantilly, VA 20150 (Verizon Online)
(Contract Ended Due to Elimination of Information Architecture Department)
Served as Lead Information Architect / Usability Consultant / User Experience Design (UXD) Lead for all Value-Added Services Integrated Platform E-Commerce Projects, and Wireless Projects (Web Sales, Messaging, Parental Controls, and WAP Applications).
USER EXPERIENCE LEAD / USABILITY ENGINEER, (1/2006 to 2/2007)
Ajilon Consulting, Vienna, VA 22182 (Freddie Mac)
LEAD INFORMATION ARCHITECT, (7/2005 to 12/2005)
Data-Core Systems, Philadelphia, PA 19103 (The Vanguard Group)
Served as Lead Information Architect for the Workplace and Work Practices areas of CrewNet Intranet Release 3.0.
CUSTOMER EXPERIENCE LEAD / FUNCTIONAL DESIGNER, (9/2004 to 6/2005)
Ajilon Consulting, Towson, MD 21204 (Bank One/Chase)
Reported to the Functional Design Manager.
USER INTERFACE DESIGNER / USABILITY CONSULTANT, (5/2004 to 8/2004)
RSI, Inc., Irving, TX 75062 (MBNA America Bank)
Reported to the VP, Engineering.
USER INTERFACE DESIGNER / USABILITY CONSULTANT, (10/2003 to 1/2004)
Princeton Information, Overland Park, KS 66616 (Universal Premium Acceptance Corp.)
Reported to the VP, Technology.
SENIOR USABILITY ARCHITECT, (4/2002 to 6/2003)
Virtumundo, Inc. - Kansas City, MO 64112
Reported to the Chief Technology Officer.
UI DESIGNER / USABILITY / TRAINING CONSULTANT, (9/2001 to 3/2002)
CentrPort, Inc. - Westport, CT 06880
Reported to the VP, Engineering.
SENIOR USABILITY ENGINEER / INFORMATION ARCHITECT, (9/1999 to 3/2001)
MarchFirst, Inc. – New York, NY 10017
Reported to the Director, Information Architecture.
UI DESIGNER / USABILITY SPECIALIST, (1/1998 to 9/1999)
Logical Design Solutions, Inc., NY, NY 10006
Reported to the Director, Performance Engineering.
HUMAN FACTORS CONSULTANT / INFORMATION ARCHITECT, (1/1996 to 1/1998)
Prodigy Services Corporation - White Plains, NY 10601
(Downsized Due to New Business Direction/Bankruptcy).
Reported to the VP for Design, and the Creative Director for Prodigy Internet.
HUMAN FACTORS ENGINEER (GS-13), (4/1985 to 9/1990)
US Air Force, Aeronautical Systems Division, TrainingSPO, WPAFB, OH 45433
Reported to the Chief, Human Factors Branch, Directorate of Support Systems Engineering.
- Conducted user-centered design activities for user interface development, providing human factors and usability expertise for requirements gathering, business requirements and other project documentation.
- Awarded the Arthur B. Doty Engineering Excellence Award for the human engineering of aircrew and maintenance training systems.
- Coordinates and provides persuasive briefings to senior management and leadership to evaluate and implement new services and technologies on complex technical issues.
RESEARCH PSYCHOLOGIST, (4/1977 to 9/1981)
University of Dayton Research Institute, Dayton, OH 45469
Reported to the Chief Systems Engineer, Human Engineering Directorate, Aeronautical Systems Division at WPAFB.
- Performed as Lead Research Psychologist for the conduct, design and analysis, and reporting of research and results for biomechanics and biodynamic studies of pilot strength and endurance on T-37 flight simulators and controls, and various hand-held devices.
- Performed as Research Consultant to the University of Dayton Physical Education Department for the development of a physical strength and endurance program for college students.
Ph.D., General Research Psychology, Walden University, MN
M.S., Information Science (Human Factors and Information Systems), University of Pittsburgh, PA.
M.A., Experimental Cognitive Psychology, University of Dayton, OH.
B.S., Experimental Cognitive Psychology, Central State University, OH.
Jennings, M. C. (2018). Effect of attentional capture and cross-modal interference in multisensory cognitive processing, ProQuest Dissertations and Theses database, (ProQuest No. 10745096), 244pp.
Spring, M. B., & Jennings, M. C. (1993). VR & Abstract Data: Virtualizing Information, Virtuality World, 1(1), 19pp.
Artificial Intelligence Foundations: Thinking Machines, Feb 2018
Computational Neuroscience, Washington University, Aug 2017
Ten-Year Government Civil Service Award, Aug 2016
Arthur B. Doty Engineering Excellence Award, Training Systems SPO, WPAFB, OH, Sept 1990
HTML5 JavaScript and jQuery PHP and Python Microsoft Visio Professional Axure RP Pro v7/8
DreamWeaver CC 2017 Microsoft Office Suite Adobe Creative Cloud 2017 SPSS and NVivo
User Centered Design Usability Test & Evaluation User Experience Research Research Design and Analysis
Software Design and Standards Development Market Research and Analysis Cognitive Metrics Development
Information Architecture Annotated Wireframes Rapid Prototyping Statistical Analysis Audio Production
Multi-sensory Processing Verbal Learning Spatial Cognition Artificial Intelligence
Machine and Deep Learning Auditory Perception Visual Perception
Collaboration Lecture and Workshop, Nielsen Norman Group, 24May2016
Mobile Users and Scaling User Interfaces, Nielsen Norman Group, 15-16Sep2015
Web Development for User Experience Designers, Rosenfeld Media LLC, 24- 25Mar2015
SharePoint Module 3 – Sites and Permissions, OCIO, USPTO, 11Sep2014
SharePoint Module 2 – Lists and Libraries, OCIO, USPTO, 10Sep2014
SharePoint Module 1 – Basics, OCIO, USPTO, 9Sep2014
IT Security Training, USPTO, 2011-2018
Leadership Development Program, Enterprise Training Division (ETD), USPTO, 5Feb2013
Mid-Career Financial Planning Seminar, Enterprise Training Division (ETD), USPTO, 28May2013
Designing Websites for Mobile Devices: Hands-on, Learning Tree International, Inc., 15-17May2013
JQuery: A Comprehensive Hands-on Introduction, Learning Tree International, Inc., 10-12Apr2013
Introduction to Enterprise Configuration Management Division (ECMD) Workshop, USPTO, 21Mar2013
Leadership Development Program – Interpersonal Skills, Enterprise Training Division (ETD), USPTO, 5Feb2013
ERA Portal 2.0 and UL Telework Training, USPTO, 16Nov2012
Telework Effectiveness Module 1, 2, and 3, USPTO, 7Nov2012
HTML5: Next Generation Web Development: Hands-on, Learning Tree International, Inc., 25-28June2012
OCIO Individual Development Plan (IDP) Workshop, USPTO, 7June2012
Government Web & New Media Conference, PCI Communications, 16-17May2012
Cognitive Neuroscience Society, Mar 2017 - Present
American Psychological Association [Div3], Jan 2014 - Present
Available Upon Request